Shipping policy
Shipping Policy
Last Updated: August 28, 2026
At Mode & Muse, we believe customers should know what to expect from the moment an order is placed until it reaches its destination. This Shipping Policy outlines our U.S. delivery coverage, available shipping services, charges, estimated transit periods, and other important information concerning the shipment of purchases made through our store.
1. Shipping Destinations
Mode & Muse currently provides shipping exclusively within the United States.
At this time, we do not ship internationally. Orders addressed to countries or territories outside our supported U.S. delivery area cannot be processed for shipment.
A complete and valid U.S. delivery address must be provided at checkout.
2. Shipping Services and Rates
Customers may select from the following delivery options when available:
Standard Shipping
Delivery estimate: 3–5 business days
Rate: $8.00
Standard Shipping is provided at no charge when the qualifying order total reaches $70.00 or more.
Express Shipping
Delivery estimate: 1–2 business days
Rate: $15.00
Express Shipping is available for customers who would like their package transported using our faster shipping service.
3. Free Shipping Qualification
Mode & Muse provides FREE Standard Shipping on qualifying orders of $70.00 and up.
Orders below the $70.00 threshold are charged the regular $8.00 Standard Shipping rate.
Free Standard Shipping does not include an upgrade to Express Shipping. Customers choosing Express Shipping will be charged $15.00, including when their purchase exceeds $70.00.
4. Quick Shipping Overview
Our current U.S. shipping structure is:
Express Shipping — $15.00 — 1–2 business days
Standard Shipping — $8.00 — 3–5 business days
Free Standard Shipping — $70.00+ orders — 3–5 business days
Applicable shipping charges are shown during checkout before the customer completes the purchase.
5. Preparing Your Order
Orders may require preparation before they enter the carrier's delivery network. This can include order verification, product handling, packing, and shipment preparation.
The shipping estimates stated above refer to estimated carrier transit times and are separate from the time required to prepare an order.
Purchases made during weekends or recognized holidays may begin processing on the following business day.
6. Understanding Delivery Estimates
Business days generally mean Monday through Friday and exclude Saturdays, Sundays, and applicable holidays.
The 1–2 business day and 3–5 business day delivery periods are estimates rather than guaranteed arrival dates.
A shipment may take longer because of weather events, carrier disruptions, transportation conditions, holiday demand, increased parcel volumes, or circumstances outside the reasonable control of Mode & Muse.
7. Customer Responsibility for Address Information
Please carefully review your shipping address before submitting an order.
Customers should ensure that the following information is correct:
Full recipient name
Street number and street name
Apartment, suite, or unit number
City
State
ZIP code
Mode & Muse is not responsible for delays caused by inaccurate or incomplete address information supplied during checkout.
If you notice an address mistake after ordering, contact us promptly. We will make reasonable efforts to assist when the shipment has not yet been finalized, but an address change cannot be guaranteed once fulfillment is underway.
8. Tracking and Shipment Updates
When tracking services are available for an order, tracking information may be provided after the shipment has been prepared for dispatch.
The tracking page may initially show limited information because carriers need time to receive and scan packages into their systems.
After the first carrier scan, customers can generally use the tracking information to follow the shipment's progress toward its destination.
9. Carrier and Transit Delays
Once a shipment enters the carrier network, certain delivery circumstances may be outside Mode & Muse's direct control.
Delays can occur because of:
Severe or disruptive weather
Transportation interruptions
Carrier operational problems
High seasonal shipping volumes
Holidays
Unexpected logistical events
If tracking shows an unusual or prolonged delay, please contact Mode & Muse. We can review the available shipment information and provide reasonable assistance.
10. Packages Returned to Sender
A carrier may return a shipment when delivery cannot be completed. Common causes include an incomplete address, incorrect delivery details, or unsuccessful delivery attempts.
If an order is returned to Mode & Muse, please contact us regarding the next available steps.
Where reshipment is necessary because the customer originally supplied incorrect or incomplete delivery information, additional shipping charges may apply.
11. Missing Packages After a Delivery Scan
When tracking states “Delivered” but the package cannot be found, customers should first inspect common delivery locations such as the mailbox, porch, building entrance, reception desk, package room, or other secure areas around the property.
It may also be helpful to check with:
Other household members
Neighbors
Building or property management
The shipping carrier
If you still cannot locate the package, contact Mode & Muse with the relevant order information so we can review the available shipment details.
12. Packages Damaged in Transit
We recommend inspecting both the shipping package and merchandise shortly after delivery.
If an order appears to have been damaged during transportation, please contact Mode & Muse promptly. Keep the original packaging whenever possible and take clear photographs showing both the shipping container and the damaged merchandise.
Returns, refunds, exchanges, or replacements, when applicable, may also be governed by our Return & Refund Policy.
13. International Orders
Mode & Muse does not currently offer international delivery.
Orders are accepted for shipment only to eligible addresses within the United States. We cannot fulfill orders requiring delivery outside the U.S. under this Shipping Policy.
14. Policy Modifications
Mode & Muse reserves the right to modify this Shipping Policy when our delivery services, rates, carrier arrangements, fulfillment practices, or operational requirements change.
The latest version will be made available through our online store with an updated revision date.
Contact Information
For questions about shipping rates, delivery estimates, tracking, or an existing shipment, please contact:
Mode & Muse
Address: 11250 Briar Forest Dr, Unit 257, Houston, TX 77042, United States
Phone: 832-258-9008
Email: OmodaraMuse1985@velvetmuseessence.com