Terms of service
TERMS OF SERVICE
Effective Date: August 28, 2026
Welcome to Mode & Muse. These Terms of Service (“Terms”) govern your access to our online store, your use of our website, and any purchases or interactions completed through our services.
In these Terms, “Mode & Muse,” “we,” “us,” and “our” refer to Mode & Muse. “You,” “your,” “customer,” and “visitor” refer to any person who browses our website, places an order, submits information, or otherwise uses our services.
By accessing our store or completing a purchase, you agree to these Terms and to any additional policies incorporated by reference. If you do not agree with these conditions, please discontinue use of our website.
1. STORE ACCESS AND ACCEPTANCE
Mode & Muse provides an online retail environment where customers may browse merchandise, review product information, place orders, make payments, and contact us.
Your use of our website constitutes acceptance of these Terms.
Certain activities may also be governed by our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable store policies.
2. ELIGIBILITY TO PURCHASE
You may place an order only if you have the legal capacity required to enter into the applicable transaction.
If you have not reached the age of majority in your jurisdiction, you may use our store only with the involvement or authorization of a parent or legal guardian where required.
By submitting an order, you represent that the information you provide is accurate and that your transaction is lawful.
3. LAWFUL USE OF OUR SERVICES
You agree to use our online store only for lawful and legitimate purposes.
You may not use our website to:
Commit fraud;
Misuse payment information;
Interfere with website operation;
Attempt unauthorized access;
Violate another person's rights; or
Engage in conduct prohibited by applicable law.
We may restrict access where reasonably necessary to protect our business, customers, or systems.
4. FASHION AND LIFESTYLE MERCHANDISE
Mode & Muse may offer apparel, accessories, fashion items, lifestyle products, and related merchandise.
Product pages may include information concerning:
Style;
Size;
Measurements;
Materials;
Fabric composition;
Product features;
Care instructions; and
Photographs.
Customers should review the applicable product details before making a purchase.
5. SIZE, FIT, AND MEASUREMENTS
Sizing can vary between styles, manufacturers, and product categories.
Where size charts or measurements are available, customers should review them before selecting merchandise.
A stated size does not guarantee an identical fit across all products.
We encourage customers to compare provided measurements with similar items they already own where practical.
6. PRODUCT APPEARANCE
We make reasonable efforts to display merchandise accurately.
However, the actual color, texture, finish, pattern, or appearance of a product may differ slightly from what appears on your device because of lighting, photography, screen settings, manufacturing variations, or production batches.
Minor differences that do not materially change the product may occur.
7. PRODUCT INFORMATION
We seek to keep product descriptions and specifications current.
Information may occasionally be revised because of supplier updates, corrections, manufacturing changes, or legitimate product modifications.
If a material change affects an order before fulfillment, we will address the transaction as appropriate under applicable law.
8. PRODUCT AVAILABILITY
All products are subject to availability.
Adding an item to your shopping cart does not permanently reserve that merchandise.
We may:
Adjust inventory;
Limit quantities;
Remove discontinued products;
Replace certain items; or
Modify our available assortment.
If a paid item becomes unavailable before fulfillment, we will issue any refund due.
9. PRICING
Prices displayed on our website may change for future purchases.
The final amount presented at checkout may include:
Merchandise charges;
Applicable sales taxes;
Shipping fees;
Promotional discounts; and
Other charges disclosed before payment.
Please review the complete total before submitting your order.
10. PROMOTIONS AND SPECIAL PRICING
Mode & Muse may periodically offer discounts, promotional codes, sales, or other special pricing.
Promotions may include separate conditions such as:
Eligible merchandise;
Minimum purchase amounts;
Expiration dates;
Customer eligibility;
Redemption limits; or
Restrictions on combining offers.
We may reject promotions that are expired, altered, duplicated, fraudulent, or otherwise used contrary to their stated conditions.
11. CORRECTION OF ERRORS
Despite reasonable efforts to maintain accurate information, our store may occasionally contain errors involving price, description, inventory, sizing, promotions, or other details.
We may correct genuine mistakes when discovered.
If a material error affects an unfulfilled order, we may contact you regarding corrected information or cancel the affected item.
If payment has already been collected for a canceled item, the appropriate refund will be issued.
12. SUBMITTING AN ORDER
When you complete checkout, you are submitting a request to purchase the selected merchandise.
An automated acknowledgment generally confirms receipt of your order and does not necessarily constitute final acceptance.
We may review relevant transaction information before fulfillment.
13. ORDER REVIEW PROCESS
Before fulfilling an order, we may reasonably review:
Inventory availability;
Payment authorization;
Billing information;
Delivery details;
Order quantities; and
Transaction-security information.
We may contact you if additional information is reasonably necessary to process your purchase.
14. ORDER REFUSAL OR CANCELLATION
Mode & Muse may decline, hold, or cancel an order when there is a legitimate reason to do so.
Examples may include:
Product unavailability;
Payment authorization failure;
Material pricing errors;
Incomplete or inaccurate customer information;
Reasonable fraud concerns;
Unauthorized payment activity;
Shipping limitations; or
Applicable legal restrictions.
If we cancel a paid order, any amount owed will be refunded.
15. CUSTOMER INFORMATION
You are responsible for providing complete and accurate information during checkout.
Please review your:
Full name;
Email address;
Telephone number where requested;
Billing information;
Shipping address; and
Payment details.
If you discover an error after submitting an order, contact us promptly.
We may attempt to correct the information, but changes cannot be guaranteed after fulfillment begins.
16. PAYMENT AUTHORIZATION
Available payment methods are displayed during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable transaction.
Payments may be processed by independent payment providers or financial institutions.
Orders may be delayed or canceled if payment authorization cannot be successfully completed.
17. TRANSACTION SECURITY
We may use reasonable procedures designed to identify suspicious, fraudulent, or unauthorized transactions.
Orders involving unusual activity may be temporarily held for review.
You may not knowingly submit false payment information, use another person's payment credentials without authorization, or attempt to bypass security controls.
18. SHIPPING
Shipping terms are governed by our separate Shipping Policy.
That policy may address:
Processing expectations;
Available shipping methods;
Shipping charges;
Estimated delivery periods; and
Geographic service areas.
Customers should review the Shipping Policy before placing an order.
19. DELIVERY ESTIMATES
Delivery dates and transit periods are estimates unless expressly identified as guaranteed.
Actual delivery may be affected by carrier delays, severe weather, holidays, transportation interruptions, seasonal volume, address problems, or other circumstances outside our reasonable control.
Please contact us if your shipment experiences a significant delivery issue.
20. SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after ordering, contact Mode & Muse as soon as possible.
We may attempt to update the address before shipment, but changes cannot be guaranteed once fulfillment or carrier processing has begun.
21. ORDER MODIFICATIONS
If you need to change an item, size, quantity, or other order detail, please contact us promptly.
Our ability to modify an order depends on its fulfillment status.
Once processing has advanced, some changes may no longer be possible.
22. CANCELLATION REQUESTS
You may request cancellation before an order has progressed beyond the point where it can reasonably be stopped.
Submitting a cancellation request does not guarantee successful cancellation.
If merchandise has already shipped, your available options may instead be governed by our Return & Refund Policy.
23. RETURNS, EXCHANGES, AND REFUNDS
Our separate Return & Refund Policy governs eligible returns, exchanges, refunds, and related requests.
Customers should review that policy for information concerning:
Return timeframes;
Eligible merchandise;
Required item condition;
Return procedures;
Exceptions; and
Refund processing.
Nothing in these Terms is intended to restrict mandatory consumer rights available under applicable law.
24. CONDITION OF RETURNED FASHION ITEMS
Where our Return & Refund Policy requires merchandise to remain unused, unworn, unwashed, unaltered, or in original condition, products showing material signs of use may not meet return requirements.
Specific eligibility will be determined under the applicable Return & Refund Policy and applicable law.
25. PRODUCT CARE
Customers should follow any care instructions supplied with apparel, accessories, or other merchandise.
Care instructions may address washing, drying, ironing, cleaning, storage, or other maintenance requirements.
Damage resulting from treatment inconsistent with applicable care instructions may not constitute a defect, subject to rights available under applicable law.
26. CUSTOMER ACCOUNTS
If customer account functionality is available, you are responsible for protecting your login credentials.
You should take reasonable steps to prevent unauthorized access.
Please notify us if you suspect unauthorized account activity.
We may temporarily restrict access where reasonably necessary to protect account security or investigate misuse.
27. PRIVACY
Our handling of personal information is governed by our Privacy Policy and applicable privacy requirements.
The Privacy Policy explains how customer and visitor information may be collected, used, retained, disclosed, and protected.
Please review that policy together with these Terms.
28. INTELLECTUAL PROPERTY
Our website may contain photographs, graphics, product descriptions, logos, layouts, branding, designs, trademarks, and other materials protected by intellectual property law.
These materials may be owned by Mode & Muse, licensed to us, or owned by other applicable rights holders.
Accessing our website does not transfer ownership of these materials to you.
29. RESTRICTIONS ON CONTENT USE
You may access website content for ordinary personal shopping and informational purposes.
Unless permitted by law or authorized by the applicable rights holder, you may not:
Reproduce protected content;
Republish website materials;
Commercially distribute content;
Modify or sell protected materials;
Use our branding without permission; or
Commercially exploit our website content.
30. CUSTOMER REVIEWS AND SUBMISSIONS
Where available, customers may submit reviews, photographs, comments, suggestions, or other content.
You are responsible for ensuring that you have the legal right to provide anything you submit.
Submitted content must not knowingly:
Infringe another person's rights;
Unlawfully disclose private information;
Contain malware or harmful code;
Include fraudulent or materially deceptive claims;
Contain unlawful threats or harassment; or
Otherwise violate applicable law.
We may moderate or remove submissions where reasonably necessary.
31. THIRD-PARTY SERVICE PROVIDERS
We may rely on independent providers for website technology, payment processing, analytics, communications, order fulfillment, shipping, or other business functions.
These providers may operate under their own terms and privacy practices.
To the extent permitted by applicable law, Mode & Muse is not responsible for independent third-party conduct outside our reasonable control.
32. THIRD-PARTY LINKS
Our website may contain links to external websites or resources.
Providing a link does not necessarily mean that Mode & Muse owns, controls, endorses, or guarantees the third party.
Customers should review applicable third-party terms and privacy practices before submitting information or entering into transactions.
33. PROHIBITED ACTIVITIES
You may not use our website or services to:
Engage in fraudulent or unlawful conduct;
Attempt unauthorized access to systems or accounts;
Circumvent security protections;
Introduce viruses, malware, or harmful code;
Intentionally disrupt website operation;
Unlawfully collect personal information;
Infringe intellectual property or privacy rights;
Impersonate another person for deceptive purposes;
Send malicious or unauthorized communications; or
Assist another person in prohibited activity.
We may restrict or terminate access if we reasonably determine that a material violation has occurred.
34. WEBSITE AVAILABILITY
Mode & Muse aims to provide reliable access to its online store but does not guarantee uninterrupted operation.
Website access may occasionally be affected by maintenance, updates, network failures, cybersecurity measures, technical issues, or third-party service interruptions.
We may temporarily modify or suspend functionality when reasonably necessary.
35. CHANGES TO OUR PRODUCTS AND SERVICES
Our merchandise, collections, website functions, and services may change over time.
We may introduce, modify, replace, or discontinue products or features as our business evolves.
The availability of a particular item or feature at one time does not guarantee continued availability.
36. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, our website and online services are provided on an “as available” basis.
We do not guarantee that every feature will operate continuously, securely, or without technical errors.
Products may also be subject to separate manufacturer or supplier warranties where applicable.
Nothing in these Terms excludes statutory warranties, consumer guarantees, or protections that cannot legally be excluded.
37. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Mode & Muse will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of our website or services where such liability may lawfully be limited.
Any limitation applies only to the extent permitted by law.
Nothing in these Terms excludes liability or consumer remedies that cannot lawfully be restricted.
38. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Mode & Muse against reasonable third-party claims, liabilities, losses, damages, and expenses arising from your unlawful use of our services, material violation of these Terms, or infringement of another person's legal rights.
This provision does not transfer responsibility to you where applicable law requires Mode & Muse to remain responsible.
39. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.
The remaining provisions will continue in effect.
40. TERMINATION OF ACCESS
You may discontinue use of our online store at any time.
We may suspend or terminate access where reasonably necessary because of fraud, unlawful conduct, serious security concerns, misuse of our services, or material violations of these Terms.
Rights and obligations intended to survive termination will continue to apply to the extent permitted by law.
41. RELATED STORE POLICIES
These Terms should be read together with our applicable:
Privacy Policy
Shipping Policy
Return & Refund Policy
Those policies may provide additional or more specific conditions concerning the matters they address.
42. ENTIRE AGREEMENT
These Terms and the applicable policies incorporated into them constitute the agreement governing your use of Mode & Muse and purchases completed through our online store.
Our failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision.
43. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of Texas.
Nothing in this provision is intended to waive, reduce, or eliminate mandatory consumer protections or remedies available under applicable law.
44. CHANGES TO THESE TERMS
We may revise these Terms periodically to reflect changes in our merchandise, website functionality, business practices, technology, operations, or applicable legal requirements.
The revised version may be published through our website with an updated effective date.
Where applicable law requires notice or consent for a material change, we will comply with those requirements.
45. CONTACT MODE & MUSE
If you have questions regarding these Terms of Service, your order, our products, or your use of the Mode & Muse online store, please contact us using the information below.
Shop Name: Mode & Muse
Address: 11250 Briar Forest Dr, #257, Houston, TX 77042, United States
Phone: +1 832-258-9008
Email: OmodaraMuse1985@velvetmuseessence.com